Which country you are in
This decides the rate, the transit time, the carriers available and the customs rules that will apply.
Open 24 hours
Talk to a person, usually within two hours
Our warehouse never closes and WhatsApp is the fastest way to reach us from any time zone.
Get in touch
Four ways to reach us
WhatsApp is fastest and it is how most of our customers prefer to deal with us. Everything else works too.
WhatsApp+91 94940 29900Fastest. Typical reply in about two hours. Phone+91 94940 29900Open 24 hours. India is UTC plus five thirty. Emailinfo@parcelfromindia.comBest for documents, invoices and anything you need in writing. Request formSend us your detailsTell us where you are and we will set up your address.
Warehouse
2-2-143/49, Venkateswara Enclave
Near Surya Nagar East Bus Stop
Macha Bollaram, Secunderabad
Telangana 500010, India
Where your parcels go
Parcel From India2-2-143/49, Venkateswara Enclave
Near Surya Nagar East Bus Stop
Macha Bollaram, Secunderabad
Telangana 500010, India
Do not send parcels to this address without a customer reference. Message us first and we will issue yours, which is how inbound parcels get matched to you.
Hours
When we are available
- Warehouse receiving24 hours
- WhatsApp and phone24 hours
- Typical reply time~2 hours
- Dispatch cut-offSame day
How quickly will you reply?
Usually within two hours, at any hour. Our warehouse is staffed around the clock, which means messages sent from the Americas, Europe or Australia get picked up rather than waiting for an Indian business morning. WhatsApp is the fastest route and the one most customers use.
Before you message
What to tell us for the fastest answer
None of this is required, but a message with these four things in it usually gets a complete answer first time rather than a conversation.
Roughly what it weighs
An estimate is fine. If you also know the box dimensions we can give you the chargeable weight, which is what you are actually billed on.
What the items are
Some things cannot fly at all and some need documentation. Far better to find out before you buy than after it reaches us.
Whether there is a deadline
A wedding, a festival, a birthday. If something has to land by a date, say so at the start and we will tell you honestly whether it is achievable.
Common questions
Questions we get asked most
WhatsApp. Our customers are spread across the Americas, Europe and Australia, so a message that we can pick up and answer works far better than trying to find a mutually civilised hour for a phone call. Typical reply time is about two hours, around the clock.
No. The warehouse is staffed twenty four hours a day, which is why couriers can deliver at any hour and why messages get answered overnight by Indian standards. Send at your convenience.
Yes, and some customers in India do, usually to hand in a parcel personally. We are at Macha Bollaram in Secunderabad. Message ahead so somebody expects you and your parcel is logged against the right account.
Yes, as long as you have told us who they are. A relative dropping something off or a tailor coordinating an alteration is routine. We will not discuss your account or your items with somebody you have not named.
No. Send the destination country and a rough weight and we will come back with a figure. If you tell us the dimensions as well we can give you the chargeable weight, which is what you will actually be billed on.
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