Terms and Conditions of Carriage

1. Customs, exports and imports

Parcel From India may perform any of the following activities on the shipper's behalf in order to provide its services: complete any document, amend a product or service code, and pay any duties or taxes required under applicable laws and regulations; act as the shipper's forwarding agent for customs and export control purposes, and as receiver solely for the purpose of designating a customs broker to perform customs clearance and entry; and redirect the shipment to the receiver's import broker or other address upon request by any person who Parcel From India believes in its reasonable opinion to be authorised.

2. Unacceptable shipments

The shipper agrees that its shipment is acceptable for transportation. A shipment is deemed unacceptable if:

• It is classified as hazardous material, dangerous goods, or prohibited or restricted articles by IATA (the International Air Transport Association), ICAO (the International Civil Aviation Organization), ADR (European Road Transport Regulation on dangerous goods), or any applicable government department or other relevant organisation.
• No customs declaration is made when required by applicable customs regulation.
• It contains counterfeit goods, animals, bullion, currency, banderole stickers, bearer form negotiable instruments, precious metals and stones, real or imitation firearms or parts thereof, weapons, explosives or ammunition, human remains, pornography, or illegal narcotics or drugs.
• It contains any other item which Parcel From India decides cannot be carried safely or legally.
• Its packaging is defective or inadequate.

A full list of items we cannot carry is published at Prohibited and Restricted Items. Where concealment or prohibited items are found in a shipment, a penalty of twenty thousand rupees is levied and the shipment is not returned.

3. Deliveries and undeliverable shipments

Shipments cannot be delivered to PO boxes or postal codes alone. Shipments are delivered to the receiver's address given by the shipper, which in the case of mail service shall be deemed to be the first receiving postal service, but not necessarily to the named receiver personally. Shipments to an address with a central receiving area will be delivered to that area.

If a shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or the receiver cannot be reasonably identified or located, or the receiver refuses delivery or refuses to pay for delivery, Parcel From India shall use reasonable efforts to return the shipment to the shipper at the shipper's cost. Failing which, the shipment may be released, disposed of or sold by Parcel From India without incurring any liability whatsoever to the shipper or anyone else, with the proceeds applied against service charges and related administrative costs, and the balance of the proceeds of a sale returned to the shipper.

4. Inspection

Parcel From India has the right to open and inspect a shipment without notice.

5. Shipment charges

Parcel From India shipment charges are calculated according to the higher of actual or volumetric weight, and any shipment may be reweighed and re-measured by Parcel From India to confirm this calculation. Volumetric weight is calculated as length multiplied by width multiplied by height in centimetres, divided by 5000. A calculator is provided at Chargeable Weight.

The shipper shall pay or reimburse Parcel From India for all shipment charges, duties and taxes owed for services provided by Parcel From India, or incurred by Parcel From India on the shipper's or any third party's behalf, and all claims, damages, fines and expenses incurred if the shipment is deemed unacceptable for transport as described in section 2.

6. Parcel From India liability

Parcel From India liability is strictly limited to direct loss and damage only, and to the per kilogram limits set out in this section 6. All other types of loss or damage are excluded, including but not limited to loss of profits, income, interest and future business, whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to Parcel From India's attention before or after acceptance of the shipment.

If a shipment combines carriage by air, road or other mode of transport, it shall be deemed to have been carried by air. Parcel From India liability in respect of any one shipment transported is limited to its actual cash value, and shall not exceed:

• USD 25.00 per kilogram, or USD 11.34 per pound, for shipments transported by air or any other non-road mode of transportation.
• USD 12.00 per kilogram, or USD 5.44 per pound, for shipments transported by road.

Claims are limited to one claim per shipment, settlement of which will be full and final settlement for all loss and damage in connection therewith.

If the shipper regards these limits as insufficient, the shipper must make a special declaration of value and request value protection as described in section 8, or make its own value protection arrangements. Failing which, the shipper assumes all risk of loss or damage above these limits.

7. Time limits for claims

All claims must be submitted in writing to Parcel From India within thirty (30) days from the date that Parcel From India accepted the shipment, failing which Parcel From India shall have no liability whatsoever.

Claims should be sent to info@parcelfromindia.com. Our full claims process is set out at Claims and Refunds.

8. Shipment value protection

Parcel From India may be able to arrange value protection covering the actual cash value of a shipment in respect of loss or damage, provided the shipper makes a special declaration of value and pays the applicable additional charge before the shipment is dispatched.

Value protection cannot be arranged retrospectively. Shipment value protection does not cover indirect loss or damage, or loss or damage caused by delays.

9. Delayed shipments

Parcel From India will make every reasonable effort to deliver the shipment according to regular delivery schedules, but these schedules are not binding and do not form part of the contract. Parcel From India is not liable for any damages or loss caused by delays.

Transit times published on this website are carrier estimates and exclude customs delays, remote area deliveries and public holidays at either end.

10. Circumstances beyond our control

Parcel From India is not liable for any loss or damage arising out of circumstances beyond its control. These include, but are not limited to: electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the shipment, even if known to Parcel From India; any act or omission by a person not employed or contracted by Parcel From India, including the shipper, the receiver, a third party, customs or any other government official; and force majeure such as earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion or industrial action.

11. International conventions

If a shipment is transported by air and involves an ultimate destination or a stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. These conventions limit Parcel From India liability for loss or damage.

12. Shipper's warranties and indemnity

The shipper shall indemnify and hold Parcel From India harmless for any loss or damage arising out of the shipper's failure to comply with any applicable laws or regulations, and for the shipper's breach of the following warranties and representations:

• All information provided by the shipper or its representatives is complete and accurate.
• The shipment was prepared in secure premises by the shipper's employees, or the shipper employed reliable staff to prepare the shipment.
• The shipper protected the shipment against unauthorised interference during preparation, storage and transportation to Parcel From India.
• The shipment is properly marked and addressed, and packed to ensure safe transportation with ordinary care in handling.
• All applicable customs, import, export and other laws and regulations have been complied with.
• The waybill has been signed by the shipper's authorised representative, and these terms and conditions constitute binding and enforceable obligations of the shipper.

13. Routing

The shipper agrees to all routing and diversion, including the possibility that the shipment may be carried via intermediate stopping places.

14. Governing law

Any dispute arising under or in any way connected with these terms and conditions shall be subject, for the benefit of Parcel From India, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of the shipment. The shipper irrevocably submits to such jurisdiction.

Unless contrary to applicable law, disputes fall under the jurisdiction limits of Hyderabad, Telangana, India.

15. Severability

The invalidity or unenforceability of any provision shall not affect any other part of these terms and conditions.

16. Contact

Questions about these terms can be sent to info@parcelfromindia.com or raised on WhatsApp at +91 94940 29900.

Parcel From India
2-2-143/49, Venkateswara Enclave
Near Surya Nagar East Bus Stop
Macha Bollaram, Secunderabad
Telangana 500010, India